Frequently asked questions

Shipping takes 7-10 business days. You should get an email with the tracking information as soon as your order has been shipped.

These eBooks are available for download right after you checkout and you should receive an automated email too. If you encounter any technical issues, please email customersupport@herwaybeauty.com (customersupport@herwaybeauty.com)

Once you have placed your order our system will automatically send you a link to sign up and/or access the course. If you have previously purchased an at your pace class, you can log in with the same details at www.herwaybeauty.thinkific.com(http://www.herwaybeauty.thinkific.com) You will get a downloadable file with instructions right after you checkout, take note that this file is just the instructions on how to access your class and not the actual class.

Please note that the class you ordered is under the account with the email address you used to purchase. You should be able to log in using your normally used email address and password. If you don 't remember it, you can reset your password. For further help, email ashleyjacksonva@gmail.com

Certificates are now available automatically after 100% completion of your course!

Most of our classes has multiple learning resources like Demo Videos, FAQ videos, Supply List, Consent Forms, Module/Guides and Certification.

Both are accessible At Your Pace with 7 days access but unlike classes, webinars are short and only has video lessons whereas with classes, you get multiple learning resources and a certification.

You never have to repurchase a class from us, when your class expires and you still need to access it, simply email ashleyjacksonva@gmail.com and we will give you an extension.

The instructions on how you can join the group is at the last page of the ebook. You can also simply go to this link: www.facebook.com/groups/herwaydiybook/ (http://www.facebook.com/groups/herwaydiybook/)and just answer the questions needed to join the group. You can also send Sabrina a DM on her fb account and she 'll add you manually.

Our website for the classes is at www.herwaybeauty.com (www.herwaybeauty.com)or simple select "At Your Pace Classes" on the menu of this main website.

Ebooks are sold on our other website: www.herwaybeauty.org P.S Use the code: WEB10 for 10% off your first purchase :)

Yes, head over to www.herwaybeauty.org (www.herwaybeauty.org)to sign up and select UPCOMING CLASSES on the menu.

Please sign up here: https://herwaybeauty.thinkific.com/courses/be-a-vip