Question 1

What is your shipping policy?

Accepted Answer

Shipping takes 7-10 business days. You should get an email with the tracking information as soon as your order has been shipped.

Question 2

How do I get the ebook I purchased?

Accepted Answer

These eBooks are available for download right after you checkout and you should receive an automated email too. If you encounter any technical issues, please email customersupport@herwaybeauty.com (customersupport@herwaybeauty.com)

Question 3

How can I access the at-your-pace class I just purchased?

Accepted Answer

Once you have placed your order our system will automatically send you a link to sign up and/or access the course. If you have previously purchased an at your pace class, you can log in with the same details at www.herwaybeauty.thinkific.com(http://www.herwaybeauty.thinkific.com)
 
You will get a downloadable file with instructions right after you checkout, take note that this file is just the instructions on how to access your class and not the actual class.

Question 4

I followed the steps but I can't log in to the learning platform:

Accepted Answer

Please note that the class you ordered is under the account with the email address you used to purchase. You should be able to log in using your normally used email address and password. If you don 't remember it, you can reset your password. For further help, email ashleyjacksonva@gmail.com

Question 5

When will I get my certificate?

Accepted Answer

Certificates are now available automatically after 100% completion of your course!

Question 6

What's included in your At Your Pace Classes?

Accepted Answer

Most of our classes has multiple learning resources like Demo Videos, FAQ videos, Supply List, Consent Forms, Module/Guides and Certification.

Question 7

What' s the difference between classes and webinars?

Accepted Answer

Both are accessible At Your Pace with 7 days access but unlike classes, webinars are short and only has video lessons whereas with classes, you get multiple learning resources and a certification.

Question 8

My 7-day access is over, do I have to repurchase?"

Accepted Answer

You never have to repurchase a class from us, when your class expires and you still need to access it, simply email ashleyjacksonva@gmail.com and we will give you an extension.

Question 9

I bought the DIY Ebook, how can I join the DIY Group?"

Accepted Answer

The instructions on how you can join the group is at the last page of the ebook. You can also simply go to this link: www.facebook.com/groups/herwaydiybook/ (http://www.facebook.com/groups/herwaydiybook/)and just answer the questions needed to join the group. You can also send Sabrina a DM on her fb account and she 'll add you manually.

Question 10

How do I purchase your classes?

Accepted Answer

Our website for the classes is at www.herwaybeauty.com (www.herwaybeauty.com)or simple select "At Your Pace Classes" on the menu of this main website.

Question 11

How do I purchase your eBooks?

Accepted Answer

Ebooks are sold on our other website: www.herwaybeauty.org

P.S Use the code: WEB10 for 10% off your first purchase :)

Question 12

Do You Have In-Person Classes?

Accepted Answer

Yes, head over to www.herwaybeauty.org (www.herwaybeauty.org)to sign up and select UPCOMING CLASSES on the menu.

Question 13

How Can I Enroll To VIP?

Accepted Answer

Please sign up here: https://herwaybeauty.thinkific.com/courses/be-a-vip